Terms of service

Last updated: September 7, 2026

At Belmoora, customer satisfaction is important to us. This policy explains the conditions applicable to returns, exchanges, cancellations, and refunds.

Return Period

You have 30 days from the delivery date to request the return of an eligible item.

To qualify for a return, the item must:

  • Be unused, unassembled, and in its original condition;

  • Include all accessories, instructions, and components;

  • Be returned in its original packaging whenever available;

  • Be accompanied by proof of purchase or the order number.

All returns must be authorized by our customer service team before shipment. Items returned without prior authorization may be refused.

How to Request a Return

To request a return, please contact us at:

[Belmoora email address]

Your request must include:

  • Your full name;

  • Your order number;

  • The product concerned;

  • The reason for the return;

  • Photographs of the product and packaging, when required.

If your return is accepted, we will provide return instructions and the appropriate return address. Do not send the product to the manufacturer or any other address without our authorization.

Return Shipping Costs

If a return is requested for personal reasons, including a change of mind, incorrect measurements, or a different preference, return shipping costs are the customer’s responsibility.

Because furniture items are often large and heavy, return shipping costs may be significant. We strongly recommend checking the product’s dimensions, materials, colours, and specifications carefully before placing an order.

If the item received is defective, damaged, incomplete, or different from the item ordered, Belmoora will provide an appropriate solution in accordance with this policy and applicable laws.

Original shipping charges are non-refundable unless the return results from our error or from a defective, damaged, or incorrect product.

Damaged, Defective, or Incorrect Items

Please inspect your order immediately upon delivery.

If the package or product is damaged, defective, incomplete, or incorrect, contact us within 48 hours of delivery.

Please keep:

  • The original packaging;

  • The shipping label;

  • All product components;

  • Clear photographs or videos showing the issue.

After reviewing your request, we may offer one of the following solutions, depending on the circumstances:

  • A replacement component;

  • A replacement product;

  • A partial refund;

  • A full refund.

The solution offered will depend on the nature of the issue and the options reasonably available.

Items That Cannot Be Returned

Except in cases involving defects or where required by applicable law, we cannot accept returns for:

  • Customized or made-to-order products;

  • Products that have been assembled, used, altered, or damaged after delivery;

  • Incomplete products or products missing essential components;

  • Gift cards;

  • Items marked as “final sale” at the time of purchase;

  • Products returned after the 30-day return period.

Please contact us if you are unsure whether your product is eligible for return.

Order Cancellations and Changes

Requests to cancel or modify an order must be submitted as soon as possible after the order is placed.

We will make every reasonable effort to process your request before the order is prepared or shipped. However, an order that has already been processed, submitted to the supplier, or shipped may no longer be eligible for cancellation or modification.

If shipment has already begun, the order will be subject to our standard return conditions.

Exchanges

If you would like a different model or variant, the fastest option is generally to return the eligible item and place a new order after your return request has been approved.

Any price difference between the products will apply.

Refunds

Once we receive the returned product, we will inspect it to confirm its condition and eligibility.

If the return is approved, the refund will be issued to the original payment method within 10 business days of approval.

Your bank or card issuer may require additional processing time before the refund appears in your account.

If more than 15 business days have passed since your refund was approved, please contact us.

Belmoora reserves the right to reduce or refuse a refund if the returned product has been damaged because of improper handling, use, assembly, or packaging by the customer, subject to applicable laws.

Refused or Unclaimed Deliveries

Costs resulting from an unjustified delivery refusal, an incorrect address provided by the customer, or an unclaimed shipment may be deducted from the refund where permitted by law.

Delivery Delays

A delivery delay does not automatically mean that a shipment has been lost. If your order exceeds the estimated delivery timeframe, please contact us so that we can investigate its status.

If a shipment is confirmed as lost, we will offer a replacement or refund, depending on the circumstances.

Consumer Rights

This policy does not limit any mandatory rights available to you under applicable Canadian federal or provincial consumer protection laws.

Contact Information

Belmoora
Operated by OWEEPS COMMERCE LLC
Email: contact@oweeps.com
Business address: 88206 LOUISIANA BLVD NE, STE A #8287 ALBUQUERQUE, NM 87113