Shipping policy

Last updated: September 7, 2026

Thank you for shopping with Belmoora. This Shipping Policy explains how orders are processed, shipped, tracked, and delivered.

Shipping Destinations

Belmoora currently ships to eligible addresses throughout Canada.

Some remote areas, territories regions, islands, military addresses, post office boxes, or locations that are difficult to access may not be eligible for delivery.

If we are unable to deliver to your address, we will contact you and issue a refund for any amount already paid for the unavailable delivery.

Order Processing

Orders are generally processed within 1 to 3 business days after payment confirmation.

Business days do not include weekends or Canadian public holidays.

During periods of high demand, promotions, supplier delays, or public holidays, processing may take longer. You will be notified if a significant delay affects your order.

Orders may be shipped directly from one of our suppliers or fulfilment partners.

Estimated Delivery Times

After processing, estimated delivery generally takes:

7 to 20 business days within Canada.

Certain large furniture items, remote destinations, or special orders may require additional time. The estimated delivery period shown on the product page or during checkout takes priority when it differs from this general estimate.

Delivery dates are estimates and not guarantees. Delays may occur because of customs procedures, carrier operations, severe weather, remote destinations, labour disruptions, or other circumstances beyond our reasonable control.

Shipping Costs

Shipping costs, including any free-shipping offer, will be displayed on the product page or during checkout before payment.

When free shipping is offered, standard delivery charges are included in the product price or covered by Belmoora. Additional charges may apply to remote locations, special delivery services, or destinations requiring exceptional handling.

We will contact you before shipment if an unexpected additional delivery charge is required. You may accept the charge or cancel the affected item for a refund.

Order Tracking

When tracking is available, you will receive a shipping confirmation email containing your tracking number or tracking link.

Tracking information may take between 2 and 5 business days to update after shipment.

Orders containing multiple products may arrive in separate packages and on different dates.

Delivery of Large Furniture

Large or heavy furniture may require special handling.

Unless expressly stated otherwise, standard delivery does not include:

Assembly or installation;
Removal of doors, windows, or existing furniture;
Delivery to a particular room or floor;
Use of cranes or specialized lifting equipment;
Removal or disposal of packaging.

The customer is responsible for ensuring that the product can pass through all entrances, doorways, hallways, stairways, and elevators at the delivery address.

Please carefully verify the product dimensions before placing your order.

Correct Shipping Information

Customers are responsible for providing a complete and accurate delivery address, telephone number, and contact information.

Please contact us immediately if you need to correct your shipping information.

Once an order has been processed or shipped, we may be unable to modify the delivery address.

Belmoora is not responsible for delays, failed deliveries, or additional costs resulting from incorrect or incomplete information provided by the customer.

Delivery Attempts and Unclaimed Packages

The carrier may contact you or require someone to be present to receive a large or valuable item.

If delivery cannot be completed because no one is available, the carrier may attempt redelivery or hold the package at a collection point.

Additional charges resulting from repeated delivery attempts, an incorrect address, refusal without a valid reason, or failure to collect a package may be charged to the customer where permitted by law.

Customs Duties and Import Charges

Certain products may be shipped from outside Canada.

Applicable taxes, customs duties, brokerage fees, or import charges will be handled according to the information displayed during checkout.

If any charge is not included in the amount paid at checkout, the customer may be responsible for paying it upon importation or delivery, where permitted by law.

We recommend contacting us before ordering if you require confirmation about potential import charges.

Delayed Orders

If your order has not arrived within the estimated delivery period, please:

Check the tracking information;
Verify the delivery address on your order;
Check for carrier delivery notices;
Contact us at contact@oweeps.com

A delay does not automatically mean that a shipment has been lost. We will contact the carrier or fulfilment partner and investigate the shipment.

Lost Packages

If the carrier confirms that a package has been lost, we will offer an appropriate solution, which may include:

Sending a replacement product;
Issuing a refund to the original payment method.

We are not responsible for packages confirmed as delivered to the address provided by the customer. However, we will assist you in opening an investigation with the carrier when possible.

Damaged Packages

Please inspect your package and product as soon as possible after delivery.

If the package or product arrives damaged, defective, incomplete, or incorrect, contact us within 48 hours at contact@oweeps.com

Your message should include:

Your full name;
Your order number;
Photographs of the package and shipping label;
Photographs or videos clearly showing the damage or issue.

Please retain the original packaging and all product components while we review your claim.

Order Changes and Cancellations

We will make reasonable efforts to process your request. However, we cannot guarantee cancellation or modification after an order has been submitted to the supplier, prepared, or shipped.

Once shipment has begun, the order will be subject to our Return and Refund Policy.