FAQs

After completing your purchase, you will receive an order-confirmation email at the address provided during checkout. Please check your spam or junk folder if it does not appear in your inbox.

Please contact us as soon as possible if you need to change or cancel an order. We cannot guarantee that changes or cancellations will be possible once processing or shipment has begun.

The payment methods currently available are displayed securely during checkout. Availability may vary depending on your country or region.

Please allow up to 3 business days for your order to be prepared before dispatch. Weekends and public holidays are not included in this processing period.

Orders are generally delivered within 14 to 18 business days after dispatch. This estimate does not include the processing period of up to 3 business days.

Tracking information will be sent by email once your order has been dispatched, whenever tracking is available for the selected delivery service. Tracking updates may take a short time to appear after shipment.

Some furniture orders may be shipped in more than one package. Packages belonging to the same order can arrive separately. Please check your tracking information before contacting us.

Delivery dates are estimates and occasional delays may occur because of carrier operations, weather conditions, customs procedures or circumstances beyond our reasonable control. If your tracking has not updated for an extended period, please contact us with your order number.

Assembly requirements vary by product. Please review the product description before ordering. When assembly is required, instructions and the necessary components should be included with the item.

Colours and surface patterns may vary slightly because of lighting conditions, screen settings and natural or decorative variations in the finish. Marble-look patterns may also differ slightly between individual pieces.

Available measurements are listed in the Product Details section of each product page. We recommend measuring your intended space, entrances, stairways and doorways before placing an order.

Use a soft, slightly damp cloth for routine cleaning and dry the surface immediately. Avoid abrasive products, harsh chemicals, excessive moisture and prolonged exposure to direct heat. Please consult our Care Guide for more detailed instructions.

Please contact us within 48 hours of delivery. Include your order number, a description of the issue, photographs of the product and packaging, and a clear image of the shipping label.

No. Please keep the item and all original packaging in their received condition until your request has been reviewed. Do not assemble or continue using a visibly damaged product unless instructed otherwise.

Contact us within 48 hours of delivery with your order number and photographs of the item and shipping label. We will review the issue and provide the appropriate next steps.

You may request a return within 15 days from the date you confirm receipt of your order.

The item must be unused, unassembled, undamaged and returned with all parts, accessories and instructions. It should also be placed securely in its original packaging whenever possible.

Do not return an item to the original sender’s address. Contact us first to receive authorization and the correct return address. Returns sent without prior approval may not be accepted.

For a return based on a change of mind, return-shipping costs are normally the customer’s responsibility. If an item arrives damaged, defective or incorrect, we will review the situation and provide the appropriate solution.

Original delivery charges are eligible for reimbursement only when all items included in the order are returned. If only part of an order is returned, the original delivery charges will not be refunded.

Once an approved return has been received and inspected, we will notify you of the outcome. If accepted, the refund will be issued to the original payment method. Your bank or payment provider may require additional time to display it.