BELMOORA CUSTOMER CARE

Delivery & Returns

Everything you need to know about receiving, inspecting and returning your Belmoora order.

Order processing

Once your order has been confirmed, please allow up to 3 business days for preparation before dispatch.

You will receive an order confirmation by email after completing your purchase. Tracking information will be provided once your order has been shipped, whenever tracking is available for the selected delivery service.

Delivery

Orders are generally delivered within 14 to 18 business days after dispatch.

This delivery period is an estimate and does not include the 3-business-day processing time. Delays may occasionally occur because of carrier operations, weather conditions, customs procedures or circumstances beyond our reasonable control.

Some furniture items may be delivered in more than one package. Packages belonging to the same order may therefore arrive separately.

Delivery charges

Applicable delivery charges are displayed during checkout before payment is completed. Any available complimentary-delivery offer will also be clearly indicated at checkout.

Customers are responsible for providing a complete and accurate delivery address. Additional charges resulting from an incorrect address, refused delivery or unsuccessful delivery attempt may be deducted from any applicable refund.

Inspecting your order

Please inspect every package and product as soon as it arrives. If an item is damaged, defective, incorrect or incomplete, contact us within 48 hours of delivery so that we can assess the issue promptly.

When reporting a problem, please provide:

• Your order number
• A clear description of the problem
• Photographs of the item and its packaging
• Photographs of the shipping label

Please retain all original packaging until your request has been reviewed. Do not assemble or continue using a visibly damaged item unless instructed otherwise.

The 48-hour reporting request helps us investigate shipping damage efficiently and does not limit any rights available to you under applicable consumer law.

Returns

You may request a return within 15 days from the date you confirm receipt of your order.

To qualify for a return, the item must be unused, unassembled, undamaged and returned in its original packaging with all parts, accessories and instructions included.

Returns must be approved before being shipped. Items returned without prior authorization may not be accepted.

Return instructions

1. Use the approved return address. Please use the return address provided in our return instructions or on the applicable return and refund page. Do not send the item back to the original sender’s address.
2. Package the item carefully. Protect every component and make sure all parts and accessories are included in the original packaging whenever possible.
3. Remove all personal belongings. Please ensure that no personal items have been accidentally placed inside the return package. Personal belongings included in a returned parcel cannot be returned or reimbursed.

Return shipping

For returns based on a change of mind, return-shipping costs are the responsibility of the customer unless otherwise stated or required by applicable consumer law.

If an item arrives damaged, defective or materially different from the product ordered, Belmoora will review the request and provide an appropriate solution. This may include replacement parts, a replacement product or a refund.

Because furniture can be large and costly to transport, please contact us before arranging any return shipment.

Original delivery charges

Original delivery charges are eligible for reimbursement only when all items included in the order are returned. If only part of an order is returned, the original delivery charges will not be refunded.

Non-returnable items

The following items may not be eligible for return unless they arrive damaged, defective or incorrect:

• Products that have been assembled, installed, used or altered
• Items returned without their original packaging or essential components
• Clearance or final-sale items clearly identified before purchase
• Personalized, made-to-order or customized products
• Gift cards

Refunds

Once an approved return has been received and inspected, we will notify you of the outcome. If accepted, the refund will be issued to the original payment method.

Your bank or payment provider may require additional time to process and display the refund.

Order changes and cancellations

If you need to change or cancel an order, contact us as soon as possible. We cannot guarantee a cancellation once processing or shipment has begun.

Need assistance?

For delivery questions or return requests, please contact our customer-care team through the Contact Us page and include your order number.

Considered service, from order to arrival.